Terms & Conditions and Privacy Policy

BALI FAMILY FINDS – TERMS & CONDITIONS & PRIVACY POLICY Operated by Creative Digital Holdings PTE LTD (Singapore) (“Bali Family Finds”, “BFF”, “we”, “our”, “us”) By using the Bali Family Finds app (“the App”), you agree to the following Terms & Conditions and Privacy Policy. Please read them carefully. 1. Our Services Bali Family Finds helps families discover the best activities, dining, attractions, and services across Bali. The App is free to browse. Access to exclusive partner discounts requires an active BFF Pass. Some operational support in Bali may be facilitated by our Indonesian partner entity; however, all contracts, payments, and customer relationships remain under Creative Digital Holdings PTE LTD. 2. BFF Pass & Discount Use 2.1 Pass Activation & Validity • BFF Passes are valid for 12 months from the date of purchase. • Activation occurs immediately upon purchase. 2.2 Redeeming Discounts • Discounts are available only at participating businesses listed in the App. • Each partner sets their own terms (e.g., booking requirements, minimum spend, blackout dates). • You must show an active BFF Pass at the time of redemption. • Final acceptance of any discount is at the discretion of the partner business. 2.3 Refunds & Misuse • All BFF Pass purchases are non-refundable. • Sharing passes or misuse of discount codes may result in suspension without refund. 3. Payments & Security • All payments are securely processed through Stripe. • BFF does not store full payment details. • Billing and processing are handled by Creative Digital Holdings PTE LTD. 4. eSIM Services 4.1 Service Providers Our eSIM products are supplied through licensed telecommunications wholesalers. Network performance, activation success, and coverage are determined by the underlying carrier. 4.2 Compatibility & Activation • Users must confirm device eSIM compatibility before purchase. • Once activated or once data has been used, eSIM purchases become non-refundable. • Setup steps may vary depending on the carrier. 4.3 Data Speeds & Coverage Coverage and speeds depend on: • local tower availability • network congestion • regional carrier infrastructure • device performance We do not guarantee uninterrupted service. 4.4 Cancellations • Cancellations are possible within 180 days, provided no data has been used and the eSIM remains unactivated. • After activation, no cancellations are allowed unless required by applicable law. 4.5 Support Our support team provides first-level troubleshooting and escalates to the wholesale provider if needed. 5. User Accounts • Users must provide accurate details when creating an account. • BFF Passes are non-transferable and intended for individual or family use. • Fraudulent activity or abuse may result in account suspension. 6. Affiliate Links & Sponsored Listings Some listings may include affiliate links or referral codes. BFF may earn a commission at no additional cost to you. These commissions help support ongoing development and operations. 7. Platform Role & Liability 7.1 Third-Party Providers BFF is not the operator of any activity, service, venue, or attraction listed in the App. We provide information and access to partner discounts only. 7.2 User Responsibility Participating in any activity listed in the App is at your own risk. We are not responsible for: • service quality • pricing changes • cancellations or availability • decisions made by partners regarding discount acceptance 7.3 Allergy Card Disclaimer The allergy card tool is intended as a communication aid. We do not guarantee translation accuracy, acceptance by venues, or prevention of allergic reactions. Always confirm allergen information directly with staff. 8. Updates to These Terms We may update these Terms & Conditions at any time. Continued use of the App constitutes acceptance of the latest version. PRIVACY POLICY We respect your privacy. Bali Family Finds complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), reflecting our large Australian user base. 9. Information We Collect We may collect: • Account Information: name, email, contact details • Usage Data: in-app screens viewed, interactions, behaviour • Transaction Data: purchase confirmations from Stripe (not card details) 10. How We Use Your Information Your data helps us: • operate and personalise the App • manage BFF Pass access • detect misuse and maintain security • send optional marketing (opt-in only) • improve platform performance 11. Data Sharing & Security • We never sell personal data. • Data is shared only with essential service providers (e.g., payment processors). • All data is stored securely using modern encryption and security practices. 12. Cookies & Tracking We use cookies and analytics tools to improve user experience. Some features may not function correctly if cookies are disabled. 13. Your Rights You may request to: • access your data • correct or delete your data • opt out of marketing Contact us at team@balifamilyfinds.com. 14. Gift Pass Terms • BFF Gift Passes are valid for 3 years from the date of purchase. • This is in line with Australian Consumer Law for customers purchasing from Australia. • Gift Passes must be activated within this 3-year period. • Once activated, the pass is valid for 12 months. • Gift Passes are not refundable or redeemable for cash, except where required by law. • No post-purchase fees apply. • Purchasers must ensure recipient information is correct at checkout. Contact Us For assistance or privacy concerns: 📧 team@balifamilyfinds.com Creative Digital Holdings PTE LTD © 2026 Bali Family Finds — All rights reserved.